Information Technology Support Specialist Diploma Programme
Program Duration: 12 months
Mode of Delivery: Blended
Program Description:
The diploma is designed for students to gain adequate knowledge and specific training at an intermediate level in information technology. The diploma is a one-year program that prepares individuals who are seeking positions in IT sales, service and support roles available in scalable IT related environments. Persons taking this diploma gain core knowledge in how to configure troubleshoot and maintain computer systems and computer networks. An introduction to software programming for apps and internet is offered. Persons will also gain soft skills in technical operational procedures, behavior in customer relations and executing company policy. In addition, students are required to sit the internationally recognized CompTIA IT Fundamentals and A+ certification exams. The Bahamas Technical and Vocational Institute Information Technology Support Specialist diploma is awarded upon successful completion of the program.
Programme Goals:
This programs’ main goal is to produce industry qualified IT support technicians. These individuals should be able to function in a small business environment conducting IT
management tasks. They will be able to install, configure and maintain basic computer systems including hardware, peripherals, and commonly used application software and operating systems. Diagnose, troubleshoot and resolve hardware, software or other network and system problems, and replace components if necessary. Design, install, configure and maintain small office and home office (SOHO) local area networks. They will also be able to perform backups and disaster recovery.
Programme Department:
Information Technology Department
General Entry Requirements:
To enter the program students are required to have Mathematics and English BGCSE with grades of C or above.
Programme Requirements:
| Students complete the following: | |
| Total Hours: | 34 |
| Major Course Credits: | 15 |
| Core Course Credits: | 12 |
| General Education Course Credits: | 7 |
| Major Courses | Credit Hours | Lab Hours | ||
| CIT | 1203 | Operating Systems Essentials | (3 hours) | (4 hours) |
| CIT | 1102 | Computer and Mobile Devices | (3 hours) | (4 hours) |
|
CSD
CSD |
1000
1100 |
Introduction To Python
OR
HTML & JavaScript |
(3 hours) | (4 hours) |
| CIT | 1201 | Networking Essentials | (3 hours) | (4 hours) |
| CMS | 1000 | Desktop Applications | (3 hours) | (3 hours) |
| Core Courses | ||||
| CIT | 1000 | I.T. Fundamentals | (3 hours) | (4 hours) |
| CIT | 1100 | Internet Fundamentals | (3 hours) | (3 hours) |
| CIT | 1105 | Professional Performance & Ethics | (3 hours) | (4 hours) |
| ENT | 1100 | Entrepreneurship | (3 hours) | (0 hours) |
| CIT | 1202 | A+ Certification Review | (0 hours) | (2 hours) |
| OSHA 0000 | OSHA – 10 Hours | (0 hours) | (0 hours) | |
| General Education Courses (included in core) | ||
| MAT 1105 College Algebra | (3 hours) | (0 hours) |
| ENG 1102 College English | (3 hours) | (0 hours) |
| SLS 0003 Student Success | (1 hour) | (0 hours) |
| Certifications | ||
| CERT 1022 CompTIA A+ Essentials | ||
| CERT 1023 CompTIA A+ Practical | ||
| CERT 1021 CompTIA IT Fundamentals Cert. | ||
Graduation Requirements
Students are required to pass all major courses.
RECOMMENDED SEQUENCE
(Full-Time Students)
First Semester
OSHA 0000 OSHA – 10 Hours
SLS 0003 Student Success CIT 1000 I.T. Fundamentals MAT 1105 College Algebra ENG 1102 College English
CIT 1100 Internet Fundamentals
CERT 1021 CompTIA IT Fundamentals Cert.
Second Semester
CIT 1203 Operating Systems Essentials
CIT 1105 Professional Performance & Ethics CIT 1102 Computer and Mobile Devices
Choose ANY TWO
CSD 1000 Introduction To Python ENT 1100 Entrepreneurship
CSD 1100 HTML & JavaScript
Summer Semester
CIT 1201 Networking Essentials CMS 1000 Desktop Applications CIT 1202 A+ Certification Review
CERT 1022 CompTIA A+ Essentials CERT 1023 CompTIA A+ Practical